Terms and conditions of use

OBJECT

These General Terms of Sale govern the sale of products, presented on the web site, www.chouchouchic.com, by a China-registered business (CHOUCHOU CHIC) to a physical, non-business person (the customer). As such, by placing an order through the above-mentioned website, the customer implicitly accepts these General Terms of Sale, which constitute a legally binding agreement.

Orders are deliverable in the countries listed in the DELIVERY section, www.chouchouchic.com. Orders may only be placed for products which are currently in stock.

Photographs of products shall not be contractually binding. Under no circumstances may CHOUCHOU CHIC be held liable for any errors which may occur in the content of the web site, www.chouchouchic.com.

PRICES

All prices are in US Dollars on the website.

PAYMENT

The Prices on the Chouchou Chic website are in US Dollars.

Payment currency:

-- Online payment currency is US Dollars.

-- If any local payment in cash in Chinese Yuan, the exchange rate of the first day of current month will be used to convert US Dollars to Chinese Yuan.

Method of payment:

www.chouchouchic.com accepts following methods of payment:

China:           Alipay or PAYPAL for online payment

Overseas:    PAYPAL only for online payment

DELIVERY

Chouchouchic.com uses following express service:

Shun Feng Express:      for Greater China area, including China, Taiwan, HongKong, Macao.

EMS:                                  for rest of world.

Please refer to DELIVERY section for destinations, delivery fees and speed.

Should expected delivery date be exceeded by more than 10 days, the customer is entitled to reject the entire order.  In such case, any payment for the order would be refunded in full.

Merchandise are shipped at the risk of the purchaser, who should inspect the parcel condition on collection.  

Chouchou Chic should be notified by email at chouchou_chic@yahoo.com withing 48 hours of receiving the merchandise should items be found missing or damaged.

SATISFIED OR YOUR MONEY BACK

The customer is entitled to return ordered goods for refund or exchange within 10 days of receiving the parcel providing all goods are returned in original conditions with tags and seals intact.  Otherwise the entitlement is deemed void.

Any payments made by the customer in respect of the order would be refunded in full by Chouchou Chic within 10 days of receiving the returned parcel.

Refund is either to Paypal account or in the form of a coupon for using with a subsequent order according to customer's instructions at the moment of cancellation.

All returning costs including shipping shall be born by the customer with the exception that in case goods received does not match the original order, CHOUCHOU CHIC will bear all returning cost.

Products may also be exchanged within 10 days of purchase in any CHOUCHOU CHIC store regardless of reasons on the condition that proof of purchase (invoice) is provided.

No monetary refunds would be made in stores.

HOW TO RETURN

When making a return, the customer should fill in the RETURN portion on the delivery form.  The form shall be put together with the products in the returning parcel.  Product code, number and the preferred method of refund (coupon or cash refund to Paypal account) should be specified.

PERSONAL INFORMATION

Any personal information collected by CHOUCHOU CHIC on www.chouchouchic.com is only intended for payments, delivery and customer relation purpose.  The information may not be transferred to third parties or released into public domain.

SETTLEMENT OF DISPUTES

The parties hereto accept and agree that these General Terms of Sale shall be governed by the laws of the Peoples Republic of China.